Shipping policy

Processing Time

  • Standard orders are processed within 2-3 business days with a delivery timeline of 3-5 business days for most addresses. 
  • Expedited orders are processed within 1-2 business days with a delivery timeline of 1-3 business days for most addresses. 
  • Orders placed on weekends or holidays will not be processed until the next business day. 

Delivery Methods

  • All orders are shipped via the most cost effective carrier unless otherwise requested (typically UPS).
  • Tracking information will be provided via email once your order has shipped.

Shipping Rates

  • Shipping rates, including the free shipping minimum, are subject to change without notice.

International Shipping

  • International shipping is currently not available. 

Lost/Damaged Packages

  • Lost or damaged packages should be reported within 7 days of the expected delivery date to hello@pupthestore.com and we will do our best to make it right.